Shipping & Returns Policy
RETURNS POLICY -
WHAT can be returned?
You may return most new, unopened items within 14 days of delivery for a store credit along with proof of purchase.
HOW do I return items?
Please email us on firstname.lastname@example.org outlining the reason and request for return we will then respond with how to proceed.
WHERE do items need to be returned to?
Once we have accepted the return you can return to Highlight Hair & Beauty Supplies 4/163 Bellarine Hwy, Newcomb, VIC 3219. Either by post or you may come in store we are open Monday to Friday 8am-5pm and Saturday 8am - 12pm.
SHIPPING for returns?
Return postage will be paid by the customer unless the incorrect item is sent OR the item that was sent is faulty/damaged (We will request proof).
CREDIT for returns?
Once items are returned you will be issued a store credit.
We can ship to anywhere in Australia.
Once orders are placed you should expect to receive your item with in 1 - 14 business days, depending on your location. If you have any questions about the delivery of your item, do not hesitate to contact the team via email.
We also offer local pick up from our store in Geelong. Once your order is ready to be collected we will notify you.
We will pack and ship out all orders on the same or next business day.
Authority To Leave
If you are unsure whether or not you will be home to receive the parcel you can give us the Authority To Leave the parcel without a signature. PLEASE NOTE: If you have given Highlight Hair & Beauty Supplies the Authority To Leave, and the parcel goes missing, it is not the responsibility of Highlight Hair & Beauty Supplies to reimburse the customer for loss of goods.
IMPORTANT: Due to the fact that Highlight Hair & Beauty Supplies uses a courier service and or Australia Post, it is highly recommended that the address you provide is one where a signature can be given at any time throughout business hours. If the courier tries to deliver your parcel and nobody is able to sign for it, they will leave a calling card for you to call and organize a date the parcel can be re-delivered. Upon this point, it is solely up to the customer to organize with the courier.